Posts Tagged ‘Customer Experience’

3 / 20 / 2013

Automated Life Outcome

 

It’s not unusual for me to find inspiration from highly unlikely sources, often ones not remotely connected to marketing functions. My kids watching The Jetsons brought to mind an interesting concept: Marketing automation is dependent on understanding when to automate everything and when to automate only what is important. read more »

12 / 18 / 2012

Cupcakes from an ATM

 

Debbie and I went to a cupcake ATM despite the fact that it was literally steps away from friendly, cupcake making real-live people. Why?  Well, we bet they’re very pleasant people, they’re probably even delightful.  However, the people do not sing at you while you get your cupcakes. read more »

12 / 17 / 2012

Main Street USA

 

I can’t find a parking spot.

Once I do, I dodge traffic hoping against death by SUV as I walk toward the land of big decorations and wreaths of grandeur.   I seriously think for a moment, “how much does one pay to store 16 6-foot Christmas balls in various shades of red and green for 11 months a year?”  Then I remember they were up at like… Halloween!… to encourage conspicuous consumption.  However, the ability to think lasts just brief moment as I dodge cunning little elves and their exasperated parents. read more »

12 / 14 / 2012

Let’s Go Out Tonight

 

Take a look at the below photos, what do you see? read more »