Learn how to use personalized delays in Braze to send messages at the perfect time for each user. Instead of relying on static schedules, this approach uses real customer data—like renewal or trial dates—to improve relevance, increase engagement, and deliver more effective, well-timed campaigns.

A digitally native retail brand transformed its lifecycle marketing by migrating from Klaviyo to Braze, unifying Shopify data, and building a real-time, multi-channel customer journey across email, SMS, and in-app messaging to drive scalable growth.

Marketing teams are under pressure to move faster, personalize at scale, and do more with limited resources. BrazeAI Operator is an AI marketing assistant built into the Braze platform that helps streamline marketing operations, accelerate campaign creation, and support lifecycle marketing and experimentation. Learn how teams use AI to improve marketing automation, execution speed, and engagement.

Most Braze onboarding programs focus on activation - not adoption. The result? Teams go live but never unlock advanced personalization, AI-driven decisioning, or cross-channel orchestration. This article breaks down the six common onboarding mistakes that create an unecessary “Braze Glass Ceiling” - and how to ensure your customer engagement strategy reaches its full ROI potential.

Learn how to use Context Steps in Braze to create smarter, more personalized customer journeys. This practical guide breaks down what they are, why they matter, and how to implement them effectively.

Leverage first-party data in Marketing in the Moment to deliver real-time, personalized campaigns. Integrate, align, and engage effectively.

Master Timing in Marketing in the Moment (MITM): Embrace real-time relevance and agility for customer-centric, impactful engagement.

Master Messaging in Marketing in the Moment (MITM): Deliver personalized, timely, and customer-centric messages to build stronger connection

Discover how to transform marketing from generic emails to personalized customer journeys. Learn key strategies for effective engagement.